Privacy Questions Players Ask
Your account is marked inactive and personal data is retained according to local legal requirements. Payment records stay on file to prevent fraud and audit chargebacks. You can request deletion of non-critical data by contacting support; we'll confirm completion within 14 days.
We retain payment records (DANA, OVO, GoPay, QRIS transactions) for up to 7 years to comply with financial regulations and detect fraud patterns. Bank account details are encrypted and accessed only during withdrawal verification. You can request redaction of stored payment methods through Account Settings.
Yes. Go to Account > Security > Active Sessions to view all devices currently accessing your account. Each session shows device type, location approximation and last login time. Unrecognised sessions can be terminated instantly from that same page.
No. We never sell personal data to third parties or marketing networks. We share account details only with DANA, OVO, GoPay and QRIS operators to process your deposits and withdrawals. All other data stays within bandar sbo infrastructure.
Contact live chat support immediately or email our security team. Change your password right away through Account > Security. We'll review login history for unauthorised access and unlock your account if needed. If unusual withdrawals occurred, report them and we'll investigate within 24 hours.
Session cookies remember your login and game preferences. Analytics cookies track lobby performance and fraud patterns. Marketing cookies are not used. Disable all tracking in your browser settings; the lobby will still work, though some performance features may degrade. You control your tracking preferences at any time.
Yes. Email support with 'Data Access Request' in the subject line. Within 7 days, we'll provide a file containing your profile, all transactions, login history, account settings and communication records. The file is sent securely and encrypted to your registered email address.
