Terms & Conditions Questions
Use the 'Forgot Password' link on the login page to reset it via your registered email. If you suspect unauthorised access, contact live chat or email support immediately. We'll freeze your account within minutes and launch a security review. Change your password once you regain control.
Yes. Go to Settings > Account Closure and confirm your request. If you have a balance, we'll transfer it to your registered payment method — DANA, OVO, GoPay, QRIS or bank account — within 5–10 business days. The account cannot be reopened once closed.
Access depends on local law. Some games and payment rails vary by region within Indonesia. When you open an account, the lobby shows only the options available to your location. If a method isn't visible, it's restricted in your area.
We retain account data for 7 years to comply with financial and tax regulations. You can request deletion of non-essential details — such as game history or device logs — earlier by emailing support with your username. We'll confirm deletion within 10 business days.
Minor breaches may result in a warning. Serious violations — such as sharing your account, using automated tools, or suspected fraud — can trigger immediate suspension or permanent closure. We'll notify you of the reason via email and give you 7 days to respond if you dispute it.
Yes, the terms apply equally on web and mobile app. Both versions use the same account, encryption, session timeout and verification rules. Mobile deposits via DANA, OVO, GoPay and QRIS work identically to desktop; withdrawals appear in the same wallet.
You own your personal information. We use it only to operate your account, process payments and comply with law. We don't sell or share your data with marketers. Payment processors (DANA, OVO, GoPay, QRIS) see only what's necessary for transactions, under their own privacy terms.
